Service / process engineer

Service / process engineer

A talented service engineer with an entrepreneurial spirit, and a lust for adventure and travel. Someone who enjoys the challenge of high-tech innovation.
DO YOU RECOGNIZE YOURSELF?
Then you could be the perfect match for this hands-on, largely autonomous role in which you have the freedom to use your knowledge and skills to make our sustainable technology a reality for our customers.
Tasks
Coordinate and supervise the delivery of plasma machines to customers
  • Supply, coordinate and install Plasma machines at customer’s site.
  • Coordinate and carry out FAT (factory acceptance test) and SAT (customer site acceptance test) based on requirements established by the development team.
  • Deliver plasma machines to our customer and train the users.

Customer life cycle support

  • Warranty support – First point of contact for customers during the warranty period and further operating period of plasma machines at the customer’s site
  • Collect/manage/analyze/feedback regarding customer user data/performance info from the plasma machines with the goal of continuous improvement .
  • Make plasma machines more efficient and effective.
  • Minimize maintenance costs -> set up value added maintenance.
  • Customer coordination – Ensure implementation of preventive and corrective maintenance
  • Periodic reporting of performance data to finance department for performance-based billing.

Long term – Develop service strategy and organization

  • Develop maintenance strategy.
  • Develop service organization – deploy local technicians / remote (performance) monitoring / deploy specialists.
  • Develop spare parts strategy.
  • Manager installed base.
Job requirements
  • Minimum higher vocational education (HBO) level.
  • Electrical /Mechanical (mechatronics) background.
  • Basic knowledge and experience with additional disciplines such as electrical engineering, software development, chemical engineering, physics and mechanics.
  • Work experience 3-4 years in technical/engineering discipline.
  • Able to understand machine functionality -> process/system engineer.
  • Engineer – broad technical knowledge.
  • Knowledge of hardware and software (understanding/interpretation required, no modifications). Able to interact with software engineers.
  • Experience with project management control principles.
Skills
  • Combines conceptual thinking to understand the machine/process and, at the same time, practical skills to operate/troubleshoot/modify the device.
  • Strong communication skills (with both customers and colleagues) – oral and written.
  • Keen to travel / flexible.
  • Proactive attitude.
  • We are an international team and work worldwide so fluency in English, both verbal and written, is a must.
  • Strong personality, persuasive and able to make connections.
What do we offer you?

VitalFluid offers you a great opportunity to contribute to new sustainable technologies that will make our world a better place. In addition, we offer a competitive remuneration package, an open, international and ambitious company culture where we value ongoing learning and development for everyone.

For more information, please contact Alice Leclercq (085-0603025). Rather apply directly? Send your CV and cover letter to hr@vitalfluid.nl. You will receive a response within a few working days. A reference check and a personal assessment may be part of the application procedure.